huat88 Privacy Policy

1. Introduction

1.1 huat88 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the huat88 platform, including registered members, prospective members, and visitors to the huat88 website.

1.2 This Privacy Policy applies to all personal data processed by huat88 in connection with the operation of its online casino, sportsbook, and slot platform, including data collected via the website, mobile browser sessions, and any associated customer support channels.

1.3 huat88 processes personal data in accordance with applicable data protection laws and the data governance requirements of the jurisdiction under which huat88 is licensed. For Malaysian members, huat88 acknowledges the framework established under the Personal Data Protection Act 2010 (PDPA) of Malaysia where applicable.

2. Data We Collect

2.1 Registration Data. When you open a huat88 account, we collect: full legal name; date of birth; residential address (including city — for example, Kuala Lumpur, Penang, Johor Bahru, or Petaling Jaya); email address; mobile telephone number; and a self-selected username and password.

2.2 Identity Verification Data. To fulfil our KYC (Know Your Customer) obligations under our gaming licence, we may collect copies of: a government-issued photo identity document (e.g., Malaysian MyKad or passport); a recent utility bill or bank statement as proof of residential address; and, where required, source of funds documentation.

2.3 Financial Data. We collect data relating to your deposit and withdrawal transactions, including payment method identifiers (e.g., bank account numbers, Touch n Go eWallet registered mobile number, Boost account identifier), transaction amounts, timestamps, and MYR currency values. We do not store full card numbers or full banking credentials on our servers.

2.4 Transactional & Gaming Data. We record all betting activity, casino game sessions, slot spins, wager amounts, outcomes, and bonus usage within your huat88 account. This data is used for account management, dispute resolution, and regulatory compliance.

2.5 Technical Data. We automatically collect: IP address; browser type and version; device type and operating system; session duration and page interaction data; and referral URL data when you navigate to huat88 from another source.

2.6 Communications Data. We retain records of communications between you and the huat88 support team, including live chat transcripts and email correspondence.

3. How We Collect Data

3.1 huat88 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically — through cookies, session tracking, and server logs when you interact with the huat88 website or platform;
• From third parties — including identity verification service providers, payment processing partners (such as FPX network operators, Touch n Go eWallet, and Boost), and fraud detection services, to the extent necessary to fulfil our legal and contractual obligations.

4. How We Use Your Data

4.1 huat88 uses your personal data for the following purposes:

• Account Management — creating and maintaining your huat88 account, verifying your identity, and enabling login and session management;
• Service Delivery — processing bets, casino game sessions, deposits, and withdrawals; displaying your MYR balance; and providing your transaction and bet history;
• Legal & Regulatory Compliance — fulfilling KYC, AML (Anti-Money Laundering), and licensing obligations; responding to regulatory enquiries; and maintaining records required by our gaming authority;
• Security & Fraud Prevention — detecting and preventing unauthorised account access, fraudulent transactions, multi-accounting, and money laundering activity;
• Responsible Gaming — monitoring gaming patterns to identify potential problem gambling behaviour and enabling responsible gaming tools at the member's request;
• Customer Support — responding to support enquiries, resolving disputes, and improving service quality;
• Communications — sending account-related notifications, including login alerts, transaction confirmations, and important policy updates. Marketing communications are sent only with your consent and may be opted out of at any time;
• Platform Improvement — analysing aggregated usage data to improve platform performance, game selection, and user experience.

5. Legal Basis for Processing

5.1 huat88 processes your personal data on the following legal grounds:

• Contractual Necessity — processing required to provide the services you have requested and to manage your huat88 account;
• Legal Obligation — processing required to comply with KYC, AML, gaming licence, and applicable regulatory requirements;
• Legitimate Interests — processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights;
• Consent — processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 huat88 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Service Providers — third-party vendors engaged to provide identity verification, payment processing, fraud detection, platform hosting, and customer support tools, who are contractually bound to process data only on huat88's instructions and to maintain appropriate security standards;
• Regulatory & Law Enforcement Authorities — where required by our gaming licence, applicable law, or a valid legal order, including disclosure to anti-money laundering authorities;
• Gaming Licence Authority — our licensing body may require access to member data as part of compliance audits or investigations;
• Business Transfers — in the event of a merger, acquisition, or sale of huat88 assets, member data may be transferred to a successor entity, with notice provided to affected members.

6.2 Any third party receiving huat88 member data is required to maintain data security standards consistent with this Privacy Policy and applicable data protection law.

7. Cookies & Tracking Technologies

7.1 huat88 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that enable certain platform functionality and analytics. The categories of cookies used by huat88 are:

• Essential Cookies — required for platform operation, including session management and login state. These cannot be disabled without impairing platform functionality;
• Performance Cookies — used to collect aggregated analytics data on page load times, session durations, and navigation patterns for platform improvement purposes;
• Functional Cookies — used to remember your preferences such as language settings and responsible gaming tool configurations;
• Security Cookies — used for login anomaly detection and fraud prevention.

7.2 Non-essential cookies are deployed only with your consent. You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain features of the huat88 platform.

8. Data Retention

8.1 huat88 retains personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal and regulatory retention obligations. Specifically:

• KYC identity documents and AML records are retained for a minimum of five (5) years from account closure, as required by gaming regulatory standards;
• Transaction and betting records are retained for a minimum of five (5) years from the date of each transaction;
• Account registration data is retained for the duration of account activity and for five (5) years following permanent account closure;
• Customer support communications are retained for three (3) years from the date of the communication.

8.2 Upon expiry of the relevant retention period, personal data is securely deleted or anonymised.

9. Data Security

9.1 huat88 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the huat88 platform;
• Encryption of sensitive data fields at rest within huat88 databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and security audits of platform infrastructure;
• Two-factor authentication available to all member accounts.

9.2 No method of electronic transmission or storage is completely secure. While huat88 takes all reasonable precautions, we cannot guarantee absolute security. Members are also responsible for maintaining the security of their own huat88 account credentials.

10. Your Rights

10.1 Subject to applicable law, you have the following rights in relation to your personal data held by huat88:

• Right of Access — to request a copy of the personal data huat88 holds about you;
• Right of Rectification — to request correction of inaccurate or incomplete personal data;
• Right of Erasure — to request deletion of your personal data, subject to huat88's legal retention obligations (note: erasure requests cannot override KYC/AML regulatory retention requirements);
• Right to Restrict Processing — to request limitation of processing in certain circumstances;
• Right to Data Portability — to receive a copy of data you have provided to huat88 in a structured, machine-readable format;
• Right to Object — to object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent — to withdraw any previously given consent to data processing, without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, contact the huat88 support team via live chat or at the email address listed in Section 14. Requests will be acknowledged within 5 business days and fulfilled within 30 days, subject to identity verification.

11. Children's Privacy

11.1 The huat88 platform is strictly for individuals aged 21 and above. huat88 does not knowingly collect personal data from individuals under 21. If huat88 becomes aware that personal data has been collected from a person under 21, such data will be deleted and the associated account will be immediately suspended.

11.2 If you believe a person under 21 has registered a huat88 account, please contact us immediately via live chat so that the account can be reviewed and closed.

12. Cross-Border Data Transfers

12.1 huat88 may process and store your personal data in countries outside Malaysia, including within the jurisdiction of our licensing authority and among our third-party service providers. Where personal data is transferred outside Malaysia, huat88 ensures that adequate data protection safeguards are in place, including contractual clauses requiring recipient parties to maintain data protection standards consistent with this policy.

13. Changes to This Policy

13.1 huat88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. Updated versions will be published on this page with a revised "Last updated" date. Where changes are material, huat88 may notify members via email or an in-platform notification.

13.2 Continued use of the huat88 platform following publication of an updated Privacy Policy constitutes acceptance of the revised policy.

14. Contact Us

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the huat88 data team via:

• Email: [email protected] (plain text only — not a link)
• Live Chat: Available 24/7 from within the huat88 platform

14.2 huat88 aims to respond to all privacy-related enquiries within 5 business days. Where a request requires investigation or involves regulatory disclosure, additional time may be required and you will be informed accordingly.